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Privacy Policy
Last Updated: October 2026
At NZ Drainage (accessible from nzdrainage.co.nz), one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by NZ Drainage and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at 0800 673 724.
1. Privacy Act 2020 Compliance
We govern our privacy practices in accordance with the New Zealand Privacy Act 2020 and its Information Privacy Principles (IPPs). This policy outlines how we collect, use, disclose, and protect your personal information.
2. Information We Collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
- Contact Information: When you request a quote, book a technician, or contact us, we may collect your name, email address, phone number, and physical property address.
- Service Details: Information regarding your property's drainage, plumbing, layout, or existing quotes provided by third parties.
- Website Usage Data: Like many other websites, NZ Drainage uses log files. These files log visitors to the website—this includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, and referring/exit pages.
3. How We Use Your Information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website and drainage services.
- Process your requests for quotes, onsite inspections, and drain-laying services.
- Communicate with you, either directly or through one of our team members, to provide you with updates and other information relating to your job, and for marketing and promotional purposes.
- Send you emails, invoices, or service reports (e.g., CCTV location reports).
- Find and prevent fraud.
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following necessary circumstances:
- Subcontractors and Craftsmen: With our trusted, highly skilled workforce of certified drain-layers, plumbers, and craftsmen to complete your scheduled work.
- Legal Requirements: Where required by New Zealand law or to comply with a Defective Drainage Notice or local council requirement.
5. Storage and Security
We take all reasonable steps to ensure your personal information is stored securely and protected against unauthorized access, loss, or misuse. Information is retained only for as long as necessary to fulfill the business purposes for which it was collected or as required by New Zealand law.
6. Your Rights: Access and Correction
Under the Privacy Act 2020, you have the right to:
- Request access to the personal information we hold about you.
- Request the correction of any incorrect personal information we hold about you.
If you would like to exercise any of these rights, please contact us directly using our phone number or contact form.
7. Third-Party Websites
Our website may contain links to external sites (such as Facebook or website designers). Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We advise you to review this page periodically for any changes. Changes are effective immediately after they are posted on this page.